Overview

The Live Support Operator plays a key role in ensuring smooth matchday operations and excellent data quality.

You will serve as the first point of contact for internal and external stakeholders during live football matches. You will prepare and monitor tracking systems and tools, oversee live data creation and transmission processes, perform troubleshooting in case of technical issues, and communicate with clients. You will maintain data accuracy and quality standards through monitoring of football matches.

Responsibilities

You will prepare matches, including system calibration, stakeholder communication, and production environment testing
You will monitor tracking systems and tracking operator performance during live games
You will oversee live data creation and delivery flows, including data and threshold sanity checks

You will prepare match reports
You will ensure proper data storage and documentation
You will handover data to post-match analysis teams

Qualifications & Skills

You have experience with basic computer applications
You have a detail-oriented mindset
You have experience working in a team environment
You are fluent in German and have basic English skills
You are available for weekend and night shifts

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