Working Student Service Support - Hamburg

Job Summary. As a part of the PENTAX Service organisation the role needs to apply a service attitude to external and internal customers by focusing on improving the level of service the incumbent provides. He/She should be able and willing to identify customers’ pain points, their needs and concerns. He/she should also find out what makes the customer successful and find ways to help them achieve that. A quick adaptation to a constantly and fast changing environment is necessary to deliver and ensure the professional handling of the PENTAX equipment in EMEA, which is an integral part of our business success. A pro-active approach to install new agile processes in that field as well as making suggestion to streamline existing processes is required..

Key Responsibilities:

Service

• Support daily business of the demo department
• Processing of Demo pool orders and checking the availability of goods for the received requirements
• Order Entry and Management in Navision
• Organization and implementation of Demo pool transport equipment
• Evaluations and reporting
• Administration and follow-up of Demo equipment in case of delayed return
• Collaboration on the organization of delivery dates and stock levels
• Evaluations and reporting
• Data maintenance
• Telefone coordination
• general operative tasks
• Service Project Support

General

• project work
• Support of day-to-day business in the deployed departments
• Completing specifically assigned tasks
• Support of the continuous improvement process
• Vacation and illness representation