Working Student (m/f/d) Customer Experience - Hamburg

We are seeking a talented and passionate individual to join our Customer Experience team. In this role, you will play a crucial part in developing and executing strategies to engage customers across various channels. Your efforts will contribute to promoting our digital tools and enhancing the overall customer experience.

What You'll Do

• Develop and execute customer engagement strategies across multiple channels and collaborate with product owners to craft effective value propositions and user-friendly materials

• Create and implement communication plans to promote digital tools internally and externally

• Lead campaigns to increase user adoption and awareness of digital tools

• Support the creation of engaging marketing and training content, including newsletters and visuals

• Assist in identifying areas for further digitization and communicate the benefits of our solutions

• Monitor adoption metrics and user feedback to improve messaging and strategies and assist with Excel reports, data management, and analysis

• Support the preparation and follow-up of feature releases and internal events

• Contribute to an innovative and collaborative work environment

What Makes You A Fit

• Currently enrolled in a full-time program in Marketing, Communication, Project Management, or a related field with availability of approximately 12 months

• Excellent communication skills in English, with a strong ability to collaborate in an international team

• Diligent, team-oriented, and proactive mindset, with self-initiative and commitment

• Basic proficiency in Excel, including report creation and formula usage

• Prior relevant work experience, such as internships or working student positions, is an asset

• A genuine passion for digital transformation and customer experience

• Excellent organizational skills and the ability to manage multiple tasks effectively, as well as strong social skills and a creative approach to branding and storytelling

• A desire to actively contribute and make an impact in a dynamic work environment, as well as a positive and enthusiastic attitude towards learning and growth

About the Team

• Be a part of our Student community: meet other students and exchange ideas during our Student Lunch & Coffee Breaks

• If flexibility is important to you: choose the working hours that best fit your college schedule

• Work with us directly in the heart of Hamburg at the Binnenalster or mobile at home

• Of course, we also take care of your physical well-being: in our company restaurant we offer yummy dishes for small and large appetites

• Take part in our company sports activities such as table tennis, dragon boat racing and yoga. And if you're in the mood for music, why not join our band?

• Attractive training programs and excellent career opportunities complete your experience

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.

Your Journey, Our Horizon