Working Student Customer Solutions (B2 GERMAN REQUIRED) - Hamburg

Your mission

Join us at Procuros as a working student in Customer Solutions.

You’ll support our customers during onboarding, handle first-level support tickets, and help structure internal workflows that keep operations running smoothly.

You’ll work 15–20 hours per week alongside our Customer Solutions team and gain hands-on experience in how a SaaS company operates and scales.

Your tasks

1. Be the first line of support

   • Manage our support inbox and ticketing system (Pylon / Linear)

   • Triage incoming requests, handle quick questions independently, and escalate complex issues to the right team

   • Track, update, and close tickets to keep our customer pipeline clean and transparent

2. Support customer onboarding:

   • Help customers get up and running smoothly, from first contact to first transaction.

3. Be the link between teams:

   • Work closely with Solutions Engineers, Product Managers, and Sales to make sure customer feedback turns into product improvements.

4. Ensure a stellar experience:

   • Help track customer progress, document insights, and prepare clear, structured communication with our clients.

5. Shape internal processes:

   • Build playbooks, improve templates, and set up metrics or dashboards that make our team faster and smarter.

6. Learn, build, repeat:

   • Take ownership of mini-projects like improving response templates, building small automations, or analysing data.

What we offer

• Real ownership: You’ll manage real tickets, customers, and processes from day one.

• Learning & mentorship: Work side by side with experienced CS and Solutions team members.

• Flexible setup: 15–20h/week, hybrid or on-site offices in Berlin & Hamburg.

• Career growth: Option to grow into a full-time Solutions or Customer Success role after studies.

About us

Procuros automates B2B trade transactions so companies can focus on what really matters.

Our Integration Hub connects retailers and suppliers to exchange all orders, shipping notices, and invoices, automatically.

We’re backed by leading investors like Point Nine, Creandum, and b2venture and are a lean, high-ownership team based in Berlin and Hamburg, building tools that make supply-chain data flow.

Our values

1. Faster than expected – We move with urgency and deliver ahead of expectations.

2. Less but better – We focus on what truly matters and do it exceptionally well.

3. Own it 110% – We take full responsibility for outcomes and personal growth.

4. Win as a team – We trust, challenge, and celebrate each other.

Interested?

Apply now and help us deliver world-class customer experiences.