Working Student Service Management

Job brief/Overview:

The Working student Service Management will work as a Help Desk / Assistant Service Delivery team of Telecoms sector company, will be responsible for coordinating between technical teams, field engineers, and the Network Operations Center (NOC) to ensure smooth maintenance of the live network. Your role will include tracking activities, monitoring SLA compliance, and managing inventory reports while assisting with the delivery of telecom services.

The working student is part of a multitask team and environment, willing to learn, must have a dynamic and tolerant attitude to changes, as well as flexibility and to effectively communicate across all organizational levels including co-workers, managers and customers.

Responsibilities:

• Communication: Support and liase between the Technical Team, Field Engineers, and Network Operations Center (NOC) to ensure effective communication and issue resolution during the maintenance project.
• Ticket Tracking & Monitoring: track the progress of all service tickets and ensure that tasks are completed in a timely manner to close tickets efficiently.Monitor activities undertaken by the teams and document updates for service resolution.
• Inventory Management & Reporting: regularly update and report the inventory status to ensure proper HW availability. Maintain accurate records of regional inventory and provide updates to ensure that there are no shortages of equipment.

Location:

Main location Düsseldorf

The contract with Italtel is a working student contract with maximum 20hr a week.